Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent where you'll be the heart of our guest experience! We're seeking energetic professionals to manage check-ins, resolve inquiries, and ensure seamless operations during evening and overnight shifts. This role offers flexible scheduling, competitive pay, and growth opportunities within our luxury hotel chain. If you thrive in dynamic environments and excel at creating memorable guest interactions, apply now to become part of our Columbus family!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries, cancellations, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management software (Opera/PMS) efficiently
- Execute opening/closing shift duties including cash reconciliation
Qualifications
- Minimum 6 months hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems and Microsoft Office
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent required
- Basic math skills for cash handling and billing
- Positive attitude and professional appearance