Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the Grand Plaza Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Chicago. This role offers flexible scheduling, competitive pay, and opportunities for career growth in the luxury hospitality sector.
Responsibilities
- Provide exceptional guest check-in/check-out service with warm hospitality
- Manage reservation systems and room assignments efficiently
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized guest interactions
Qualifications
- Previous front desk or customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient with hotel management software (e.g., Opera)
- Strong attention to detail and organizational abilities
- Professional appearance and positive attitude