Job Description
Join our award-winning team as a Front Desk Agent at Grand Mesa Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in our 4-diamond property. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career advancement in the heart of Mesa's hospitality scene. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out processes with 95% accuracy
- Handle reservations, billing inquiries, and VIP guest services
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain secure cash handling procedures
- Resolve guest complaints with empathy and professionalism
- Utilize PMS software (Opera) for daily operations
- Train new staff on front desk protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Flexible availability for day/evening/weekend/holiday shifts
- Excellent communication and conflict resolution skills
- Basic math and cash handling abilities
- Ability to stand for extended periods