Job Description
Join our prestigious hospitality team at Grand Hotel Charlotte, where exceptional service meets Southern charm! We're seeking a dynamic Front Desk Agent to deliver memorable experiences for our weekend guests. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in creating seamless check-in/check-out experiences. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of Charlotte's vibrant Uptown district.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain detailed transaction records
- Collaborate with housekeeping and maintenance teams to ensure room readiness
- Provide local recommendations and assistance to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak weekend hours
- Valid North Carolina driver's license preferred
- Flexible availability to work weekends and holidays
- Basic knowledge of Charlotte attractions and transportation
- High school diploma or equivalent required