Job Description
Join our dynamic team at Grand Plaza Hotel in vibrant Portland, Oregon! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences while enjoying the stability of weekly pay. As the first point of contact, you'll create memorable moments for travelers from around the world. Our modern downtown hotel offers competitive compensation, growth opportunities, and a supportive environment. If you're passionate about hospitality and thrive in fast-paced settings, apply today to start your rewarding career journey!
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Uphold brand standards and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Flexible schedule availability including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset