Job Description
Join our award-winning team at Austin Grand Hotel, where hospitality meets heart! We're seeking friendly, energetic individuals for part-time guest services roles with no experience required. Perfect for students, career-changers, or those seeking flexible hours in Ohio's vibrant capital. Enjoy competitive pay, free parking, and a supportive environment with comprehensive training provided.
As a Guest Services Associate, you'll be the face of our luxury hotel, creating memorable experiences for travelers from around the world. Whether it's your first job or a career pivot, we'll equip you with the skills to shine in hospitality. Apply today and start your journey with us!
Responsibilities
- Warmly greet and assist hotel guests with check-in/check-out processes
- Handle reservation inquiries and room assignments using hotel software
- Resolve guest concerns promptly and professionally
- Manage key systems and secure guest information
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior experience required – comprehensive training provided
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Strong attention to detail and problem-solving abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent (GED accepted)