Job Description
We are seeking a dedicated and energetic Part-Time Front Desk Agent to join our award-winning team at Grandview Hotel Albuquerque. As a vital part of our hospitality staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer a dynamic work environment, flexible scheduling, and the opportunity to grow within a top-rated property in the heart of New Mexico.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Flexible part-time schedules designed to fit your lifestyle.
- Employee discounts on dining and local attractions.
- Opportunities for professional development and internal promotion.
If you have a passion for customer service and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all incoming phone calls and emails with professionalism and accuracy.
- Manage room assignments, reservations, and special requests to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions with strict attention to detail.
- Assist with concierge services and provide information about local attractions and dining options.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk operations, customer service, or hospitality is preferred.
- Strong verbal communication skills and a friendly, outgoing personality.
- Proficiency with computers and basic software applications (MS Office).
- Ability to multitask effectively in a busy environment.
- Must be able to stand for extended periods and lift up to 25 lbs.