Job Description
Welcome to Grand Heritage Hotel Albuquerque, where luxury meets tradition. We are currently seeking a dedicated and detail-oriented Part-Time Front Desk Agent to join our exceptional hospitality team. In this pivotal role, you will serve as the first point of contact for our guests, ensuring their arrival and departure experiences are seamless, welcoming, and memorable.
We pride ourselves on delivering world-class service and are looking for someone who shares our passion for excellence. If you have a warm personality and a knack for problem-solving, we want to meet you.
Why Join Us?
- Competitive hourly pay and flexible scheduling.
- Discounted rates at our partner hotels nationwide.
- Opportunities for career advancement within a prestigious brand.
- A dynamic and supportive work environment.
Responsibilities
- Efficiently manage guest check-in and check-out procedures, ensuring accuracy in all transactions.
- Provide exceptional customer service by answering inquiries, resolving complaints, and making recommendations for local activities and dining.
- Operate the property management system (PMS) to process reservations, modify bookings, and update guest profiles.
- Answer incoming phone calls and emails promptly, maintaining a professional and courteous tone.
- Collaborate with housekeeping and maintenance staff to ensure the lobby and public areas are clean, organized, and well-maintained.
- Process payments and handle cash handling responsibilities with strict adherence to company policies.
- Assist in the coordination of special requests and VIP arrivals to enhance the guest experience.
Qualifications
- High school diploma or equivalent required; a degree in Hospitality or Business is a plus.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic math skills and ability to handle cash transactions accurately.
- Multilingual skills are a significant advantage.