Job Description
Are you a natural people person with a passion for hospitality? The Grand Plaza Hotel is seeking a dedicated Part-Time Front Desk Agent to join our award-winning team in the heart of Atlanta.
We are looking for a friendly, professional individual who takes pride in creating memorable guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. If you have excellent communication skills and a desire to work in a dynamic environment, we want to meet you.
Why Join Us?
- Competitive hourly pay.
- Flexible scheduling for work-life balance.
- Employee discount on dining and spa services.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying registration information and collecting payments.
- Answer incoming phone calls and emails with a professional and helpful tone.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process reservations and manage room assignments using the Property Management System (PMS).
- Resolve guest complaints or issues promptly to ensure high levels of customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong interpersonal and communication skills.
- Proficiency with computers and property management software is a plus.
- Ability to stand for long periods and lift up to 20 lbs.
- Must possess a professional appearance and a positive attitude.