Job Description
Join the Elite Team at The Georgian Grand Hotel & Suites
Are you a warm, welcoming individual with a passion for creating memorable guest experiences? The Georgian Grand is seeking a highly motivated Part-Time Front Desk Agent to join our premium hospitality team in the vibrant heart of Atlanta. We pride ourselves on delivering world-class service, and we want you to be a part of our legacy.
In this role, you will serve as the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. If you thrive in a fast-paced environment and possess a keen eye for detail, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Check-Out: Efficiently process reservations, verify guest information, and handle payments using our Property Management System (PMS).
- Communication: Answer incoming calls and respond to emails promptly, directing inquiries to the appropriate department or team member.
- Problem Solving: Address guest complaints or issues with grace and professionalism, escalating complex matters to management when necessary.
- Lobby Management: Maintain a welcoming and organized lobby area, assisting with luggage and providing directions to local attractions.
- Administrative Support: Assist with night audit duties and maintain accurate records of daily transactions.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficient in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be flexible to work weekends, holidays, and evening shifts.
- Professionalism: A polished appearance and a genuine passion for hospitality.