Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! As a Part-Time Front Desk Agent at Austin Grand Hotel, you'll be the welcoming face of our luxury property, creating memorable experiences for guests from around the world. No prior experience required – we provide comprehensive training to set you up for success. Enjoy flexible scheduling while building valuable skills in guest relations, reservation management, and concierge services. Work in a dynamic environment where your personality shines and every day brings new opportunities to connect with travelers exploring Austin's unique culture.
Responsibilities
- Warmly greet and check-in/check-out hotel guests with professionalism and enthusiasm
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Provide local recommendations for dining, entertainment, and attractions
- Uphold brand standards through exceptional cleanliness and attention to detail
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Punctuality and reliability for flexible scheduling
- Positive attitude and customer service mindset
- No prior experience necessary - training provided
- Ability to stand for extended periods