Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites as a Local Front Desk Agent! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our guests. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, benefits, and a vibrant downtown Albuquerque location. Perfect for career changers, recent graduates, or those seeking growth in the service industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with luggage and guest transportation needs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Willingness to work flexible hours (evenings/weekends)
- No experience necessary – training provided