Job Description
Welcome to Premier Hotel Cleveland, a premier destination for travelers seeking comfort and style. We are currently seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our dedicated hospitality team. If you thrive in a fast-paced environment and love making guests feel at home, we want to hear from you.
In this role, you will serve as the face of our hotel, ensuring every guest interaction is warm, professional, and memorable. We pride ourselves on our modern facilities and commitment to excellence.
What We Offer:
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
- Flexible Scheduling: Ideal for students or those balancing other commitments.
- Employee Discounts: Enjoy stays and dining at partner locations.
- Career Growth: Clear pathways for advancement within the Premier Hotels network.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins and check-outs efficiently using hotel management software.
- Answer incoming phone calls with a friendly tone and redirect to appropriate departments or take detailed messages.
- Manage cash drawer, process credit card transactions, and balance daily shift reports accurately.
- Provide exceptional customer service by answering questions about local attractions, dining, and hotel amenities.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with special requests, such as wake-up calls, room service orders, and package handling.
Qualifications
- High school diploma or equivalent required; prior hospitality or customer service experience is highly preferred.
- Strong verbal communication skills with the ability to converse fluently in English.
- Proficiency in Microsoft Office Suite and hotel reservation systems (e.g., Opera, StayNTouch).
- Ability to multitask effectively in a busy environment while maintaining a professional demeanor.
- Basic math skills for cash handling and processing transactions.
- Must be available to work varying shifts, including weekends and holidays.