Job Description
Join our award-winning luxury hotel in the heart of Kansas City, MO! We're seeking a dynamic Guest Services Manager to lead our front desk team and deliver exceptional guest experiences. As the first point of contact, you'll shape our guests' perception of hospitality excellence while mentoring staff and optimizing operations. Enjoy competitive benefits, career growth opportunities, and work in a vibrant downtown location.
Responsibilities
- Train, supervise, and motivate front desk team to deliver premium guest service
- Manage check-in/check-out processes and resolve guest inquiries/complaints
- Oversee room inventory management and coordinate with housekeeping
- Implement operational procedures to enhance efficiency and guest satisfaction
- Analyze performance metrics to identify improvement opportunities
- Collaborate with sales, events, and F&B departments for seamless service
- Ensure compliance with brand standards and safety protocols
Qualifications
- 3+ years in hotel front desk management or supervisory role
- Proven track record in luxury or boutique hotel environments
- Advanced knowledge of PMS systems (Opera/Micros preferred)
- Exceptional conflict resolution and communication skills
- Strong leadership abilities with staff development experience
- Ability to work flexible schedules including nights/weekends
- Valid Missouri hospitality management certification preferred
- Bachelor's degree in Hospitality or related field