Job Description
Are you the welcoming face that starts every guest's journey on the right note? Grand Columbus Hospitality is looking for a professional and energetic Part-Time Front Desk Agent to join our vibrant team in Columbus, Ohio.
We are dedicated to providing exceptional hospitality experiences. In this role, you will be the first point of contact for our guests, ensuring they feel valued, comfortable, and well-informed. Whether managing reservations, answering inquiries, or assisting with special requests, your positive energy will set the tone for their stay.
Why You'll Love Working Here:
- Competitive pay range of $15.00 - $19.00 per hour.
- Flexible scheduling designed to fit your lifestyle (great for students or second jobs).
- Employee discounts on dining and local attractions.
- Comprehensive training and a supportive management team.
Join us and become a key player in our success story in the heart of Columbus!
Responsibilities
- Guest Services: Greet guests warmly upon arrival and departure, handling check-in and check-out procedures with accuracy and efficiency.
- Communication: Manage incoming calls and emails professionally, responding to guest inquiries regarding hotel amenities, local dining, and directions.
- Operations: Process payments, verify credit card information, and maintain accurate daily logs and financial records.
- Problem Solving: Address guest concerns or complaints promptly, utilizing a calm and solution-oriented approach to ensure high satisfaction levels.
- Visual Standards: Maintain the cleanliness and organization of the front desk area and lobby, ensuring a welcoming atmosphere at all times.
- Administrative Tasks: Assist with lobby concierge duties, mail distribution, and light clerical work as needed.
Qualifications
- Experience: Previous experience in a front desk, hospitality, or customer service role is preferred; we provide on-the-job training.
- Education: High school diploma or GED equivalent is required.
- Technical Skills: Proficiency with computers and Property Management Systems (PMS) is a plus.
- Communication: Strong verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be available to work flexible shifts, including weekends, holidays, and evenings.
- Interpersonal: Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude.