Job Description
Are you a natural-born host looking for a rewarding part-time opportunity in the heart of downtown Denver? The Grand Denver Hospitality Group is currently hiring a dedicated Front Desk Agent to join our high-energy team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who shares our passion for hospitality.
As a Part-Time Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We offer a competitive pay rate, flexible shift scheduling to accommodate your lifestyle, and a supportive team environment.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and professional first impression.
- Check guests in and out efficiently, verifying payment methods and collecting necessary information.
- Answer incoming calls and manage correspondence promptly and courteously.
- Assist with reservations, room assignments, and special requests to enhance the guest experience.
- Maintain a clean and organized front desk area and lobby environment.
- Handle guest inquiries and resolve any issues or complaints with a focus on customer satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong computer skills and proficiency with Property Management Systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
- Must be able to lift and carry up to 20 lbs.