Job Description
Join our award-winning luxury resort at the foot of Pikes Peak! We're seeking a dynamic hospitality professional to lead our guest experience team. Mountain View Resort offers competitive benefits, career growth opportunities, and a stunning mountain backdrop. Enjoy our on-site dining, employee wellness programs, and discounted room nights. Apply today to become part of Colorado Springs' premier hospitality destination!
Responsibilities
- Oversee daily hotel operations ensuring exceptional guest satisfaction
- Manage and train front desk, concierge, and housekeeping staff
- Handle guest complaints and resolve issues with professionalism
- Coordinate with maintenance, food & beverage, and sales departments
- Monitor room inventory and optimize occupancy rates
- Implement brand standards and service excellence protocols
- Analyze performance metrics and implement improvement strategies
Qualifications
- 5+ years hotel management experience in luxury/resort settings
- Proven leadership skills with staff development expertise
- Strong knowledge of hospitality industry trends and technologies
- Excellent problem-solving and conflict resolution abilities
- Valid Colorado Food Handler's Manager certification
- Proficient in Opera property management system
- Ability to work nights, weekends, and holidays
- Bachelor's degree in Hospitality or related field preferred