Job Description
Are you passionate about hospitality and creating memorable guest experiences? Grand Horizon Hotels & Resorts is currently looking for a dedicated Front Desk Agent to join our dynamic team in the heart of Seattle, WA.
We are urgently hiring individuals who thrive in a fast-paced environment and possess a keen eye for detail. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is seamless and enjoyable. We offer competitive pay, flexible scheduling, and a supportive work culture that values your contribution.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- Professional development opportunities
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently.
- Manage phone inquiries and messages promptly using the PBX system.
- Handle guest complaints or requests with patience and professionalism.
- Assist with baggage handling and valet services when necessary.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Maintain accurate records of guest information and room rates.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or equivalent required; hospitality experience preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in MS Office and hotel PMS software (e.g., Opera, Micros).
- Ability to stand for extended periods and lift light baggage.
- Strong problem-solving abilities and a positive attitude.
- Fluency in English is mandatory.
- Availability to work weekends and holidays.