Job Description
Join our award-winning team at Grand Luxury Hotels, where exceptional service meets Southern charm. We're seeking a dedicated Night Auditor to ensure seamless overnight operations at our flagship Charlotte location. This critical role combines financial precision with guest relations, offering a unique opportunity to thrive in a dynamic hospitality environment. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture that values your professional growth.
Responsibilities
- Perform end-of-day reconciliation of guest accounts and financial transactions
- Check in/out guests during overnight hours with exceptional service standards
- Monitor security systems and respond to emergency protocols
- Generate daily reports for management review
- Manage cash handling and safe operations per company policy
- Coordinate with housekeeping and maintenance teams for overnight needs
- Address guest inquiries and resolve issues promptly
Qualifications
- Previous hotel front desk or night audit experience preferred
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong mathematical accuracy and attention to detail
- Exceptional customer service and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays