Job Description
Join the heart of hospitality at Grand Orleans Hotel! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences in the vibrant heart of New Orleans. As our first point of contact, you'll embody Southern charm while managing check-ins, inquiries, and creating memorable stays. Perfect for hospitality enthusiasts seeking flexible hours in a dynamic environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Respond to guest inquiries with warmth and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing discrepancies
- Uphold brand standards in all guest interactions
- Assist with reservations and room assignments
- Maintain accurate shift documentation and reports
Qualifications
- Previous hotel front desk or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in PMS systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Basic knowledge of New Orleans attractions and services
- Flexible availability including weekends/holidays
- High school diploma or equivalent required