Job Description
Join the Grand Horizon Team!
We are currently seeking a friendly and professional Part-Time Front Desk Agent to join our award-winning hotel in Orlando. If you have a passion for hospitality and thrive in a dynamic environment, we want to meet you!
As the first point of contact for our guests, you will play a crucial role in ensuring every visitor feels welcomed and valued. We offer a competitive hourly rate, flexible scheduling, and a fantastic opportunity to grow your career within the hospitality industry.
Responsibilities
- Greet and Welcome: Provide a warm welcome to all guests and assist with efficient check-in and check-out processes.
- Guest Services: Answer inquiries regarding local attractions, restaurant recommendations, and hotel amenities.
- Communication: Handle incoming calls, manage correspondence, and respond to guest requests promptly and professionally.
- Front Desk Operations: Process payments, verify identification, and maintain accurate guest records in our Property Management System.
- Visual Appeal: Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Problem Solving: Address and resolve guest complaints or issues with a positive and solution-oriented attitude.
Qualifications
- Experience: Previous experience in front desk reception, hospitality, or customer service is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished appearance and a professional demeanor are required.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Technical Skills: Basic computer literacy and familiarity with reservation software is a plus.