Job Description
We are currently seeking a highly professional and charismatic Part-Time Front Desk Agent to join our prestigious hotel team in Arlington, Virginia. As the face of our brand, you will be the first point of contact for our guests, setting the tone for a memorable stay. We are looking for individuals who possess a warm demeanor, exceptional organizational skills, and a genuine passion for hospitality.
If you are looking for a rewarding opportunity to grow your career in the luxury hotel industry and thrive in a dynamic environment, we want to hear from you.
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional, and welcoming demeanor.
- Manage the check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails with exceptional telephone etiquette and resolve inquiries promptly.
- Provide high-quality concierge services, including local recommendations, restaurant reservations, and transportation arrangements.
- Process payments and handle cash transactions with a high level of accuracy and security.
- Maintain the cleanliness, organization, and aesthetic appeal of the front desk area and lobby.
- Assist with guest requests, complaints, and special arrangements to ensure total guest satisfaction.
Qualifications
- Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Strong verbal communication and interpersonal skills with a focus on guest relations.
- Familiarity with computer systems, POS software, and basic data entry.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- High school diploma or equivalent is required.
- A valid driver's license is a plus but not mandatory.