Job Description
Are you a welcoming and detail-oriented individual looking to kickstart your career in the hospitality industry? Join The Grand Park Hotel Indianapolis as our Part-Time Front Desk Agent. We pride ourselves on delivering exceptional guest experiences and are looking for someone who embodies our core values of hospitality and professionalism.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a dynamic work environment, flexible scheduling, and the opportunity to grow within a top-rated hotel chain. If you have a passion for service and a knack for problem-solving, we want to meet you.
Responsibilities
- Provide superior customer service by greeting guests warmly and professionally upon arrival and departure.
- Manage the check-in and check-out processes efficiently, ensuring all necessary documentation and payments are processed accurately using the Property Management System (PMS).
- Answer and direct phone calls and emails with clarity, tone, and courtesy, ensuring no guest inquiry goes unanswered.
- Handle guest inquiries, requests, and complaints in a timely and solution-oriented manner, escalating issues to management when necessary.
- Assist in maintaining the cleanliness, organization, and professional appearance of the front desk area, lobby, and common areas.
- Process payments, verify billing information, and reconcile daily financial transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and facilities are in perfect condition.
Qualifications
- High school diploma or GED equivalent required; post-secondary education in hospitality or business is a plus.
- Previous experience in a front desk, reception, or customer service role preferred.
- Strong verbal communication and interpersonal skills with the ability to interact with diverse guests.
- Ability to work flexible hours, including weekends, holidays, and evenings as required by business needs.
- Proficiency with computers and basic office software (Microsoft Office Suite) and experience with hotel PMS software is highly desirable.
- Professional appearance, grooming, and demeanor at all times.