Job Description
Are you a welcoming professional looking for a rewarding part-time role?
Join our award-winning team in the heart of Long Beach! We are seeking a dynamic Front Desk Agent to represent our brand and ensure every guest has an unforgettable stay. This is a fantastic opportunity for someone who thrives in a fast-paced environment and values exceptional customer service.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible shift work available
- Employee discounts on dining and amenities
- Professional development opportunities
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Answer and direct phone calls, emails, and in-person inquiries with a professional and helpful attitude.
- Process payments and handle cash, credit card, and check transactions accurately.
- Maintain the lobby area and common spaces to ensure a pristine and inviting atmosphere.
- Handle guest complaints or special requests promptly to ensure high satisfaction levels.
- Assist with administrative tasks, such as filing, data entry, and updating guest profiles in the PMS system.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; prior hospitality experience is a plus.
- Strong communication and interpersonal skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to stand for extended periods and lift moderate amounts of weight.
- Previous experience in shift work or front desk operations preferred.
- Must be able to work weekends and holidays as required by business volume.