Job Description
The Sterling Group is currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our luxury portfolio in Los Angeles. We are looking for a hospitality professional who thrives in a fast-paced environment and possesses a genuine passion for creating unforgettable guest experiences.
In this role, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and well-cared for from the moment they arrive. We offer a dynamic work environment with competitive benefits, flexible scheduling for students and those seeking work-life balance, and opportunities for career growth within the hospitality industry.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, handling all check-in and check-out procedures with efficiency and a smile.
- Operations: Manage daily front desk operations, including answering multi-line phones, processing reservations, and managing room status updates.
- Concierge Services: Provide local recommendations, arrange transportation, and assist with special requests to enhance the guest stay.
- Problem Resolution: Address guest inquiries and complaints immediately, utilizing your problem-solving skills to ensure high levels of guest satisfaction.
- Housekeeping Liaison: Communicate maintenance issues and room status to housekeeping staff to ensure rooms are ready for new arrivals.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or guest services role in the hospitality industry.
- Skills: Strong computer literacy, specifically with Property Management Systems (PMS) and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a professional and polished telephone manner.
- Availability: Must be available to work weekends, holidays, and rotating shifts.
- Appearance: Professional appearance and demeanor that aligns with our luxury brand standards.