Job Description
Welcome to The Grand Atlanta Hotel & Resort, where we redefine luxury hospitality. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our exceptional team. If you thrive in a dynamic environment and have a passion for creating memorable guest experiences, we want to hear from you.
In this role, you will serve as the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. We offer a competitive hourly wage, flexible scheduling, and a vibrant work culture.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and assist with check-in and check-out procedures efficiently and professionally.
- Communication: Answer incoming phone calls with a polite and helpful tone, managing reservations and directing inquiries appropriately.
- Problem Solving: Address guest concerns and complaints promptly, utilizing your discretion to resolve issues to the guest's satisfaction.
- Administrative Tasks: Maintain accurate guest records in our Property Management System (PMS) and handle cash transactions with precision.
- Visual Standards: Ensure the front desk area and lobby are pristine, welcoming, and organized at all times.
- Event Coordination: Assist in coordinating guest services for special events and hotel functions.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not mandatory; we provide excellent training.
- Education: High school diploma or GED required.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Tech-Savviness: Proficiency with computers and property management software (e.g., Opera, StayNTouch) is a plus.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Appearance: Professional appearance and grooming standards are essential.