Job Description
Welcome to The Grand Los Angeles Hotel & Spa, where luxury meets hospitality. We are currently seeking a dedicated and personable Part-Time Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
In this role, you will serve as the first point of contact for our valued guests, ensuring a seamless check-in and check-out process while providing top-tier customer service. You will work flexible shifts, including evenings and weekends, to accommodate our guests' needs.
Why Join Us?
- Competitive hourly pay with tips.
- Employee discount on dining and spa services.
- Opportunities for growth within the hospitality industry.
- A vibrant and inclusive work culture.
Responsibilities
- Greet guests warmly and professionally upon arrival, managing the check-in and check-out process efficiently.
- Answer phone calls and respond to emails promptly, addressing guest inquiries and requests with care.
- Assist guests with concierge services, local recommendations, and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area, ensuring a welcoming environment.
- Process payments accurately and handle cash transactions with integrity.
- Update guest information in the property management system (PMS) to ensure records are current.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred but not mandatory for the right candidate.
- Strong verbal communication skills and a friendly, professional demeanor.
- Proficiency in computer systems and hotel management software (e.g., Opera, Fidelio).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic math skills for cash handling and billing.
- Bilingual (Spanish) is a significant plus.