Job Description
Are you a people person with a passion for hospitality? Join the dynamic team at Grand Plaza Hotel & Resort, where we redefine guest experiences in the heart of Minneapolis. We are currently seeking a dedicated Part-Time Front Desk Agent to join our elite reception team.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on our warm, professional atmosphere and are looking for someone who embodies our core values of excellence and service.
Why Join Us?
- Competitive hourly pay ($18 - $22/hour).
- Flexible scheduling for work-life balance.
- Discounted stays and employee perks.
Apply today to start your journey with us!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage and respond to all incoming calls and inquiries professionally and promptly.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Process payments and handle cash transactions with accuracy and integrity.
- Assist guests with local recommendations, directions, and any special requests.
- Resolve guest complaints or issues in a calm and solution-oriented manner.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Strong verbal communication skills and a friendly, outgoing personality.
- Proficiency in Microsoft Office Suite and reservation software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Must be detail-oriented and able to multi-task effectively in a fast-paced environment.
- Professional appearance and grooming standards.