Job Description
Elevate the guest experience at our premier New York City hotel. We are seeking a charismatic and detail-oriented Part-Time Front Desk Agent to join our dynamic hospitality team.
As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and memorable stay. We pride ourselves on delivering world-class service, and we want you to be the face of our brand.
Responsibilities
- Greet and check-in guests with warmth and professionalism, ensuring a smooth arrival experience.
- Handle guest inquiries, complaints, and requests efficiently to maintain high satisfaction scores.
- Manage the front desk operations, including answering multi-line phones and managing the lobby area.
- Process payments accurately and verify guest information using our Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Maintain a clean and organized reception area that reflects our hotel's standards.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency with computer systems and basic office software.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A positive attitude and a genuine passion for helping others.