Job Description
We are looking for a welcoming and energetic Front Desk Agent to join our vibrant team in the heart of New York City. This is a fantastic opportunity for individuals seeking local jobs with no experience required to kickstart their career in the hospitality industry.
In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent service from the moment they arrive. We pride ourselves on our premium service standards and are looking for someone who is detail-oriented, friendly, and eager to learn.
Why join us?
- Competitive hourly pay ($16-$22/hr)
- Flexible scheduling options
- No prior experience necessary (training provided)
- Employee discounts and perks
- Career growth opportunities within the company
Responsibilities
- Greet and welcome guests warmly upon arrival, creating a positive first impression.
- Answer incoming phone calls and route them to the appropriate department or staff member.
- Manage the check-in and check-out process efficiently using property management software.
- Handle cash, credit card, and digital transactions with high accuracy.
- Respond to guest inquiries regarding local attractions, dining, and services.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Monitor security cameras and entry systems to ensure a safe environment for guests and staff.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to multitask effectively in a fast-paced environment.
- Basic computer literacy (typing skills and familiarity with standard software).
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and a positive attitude.
- Ability to stand for extended periods and lift light boxes or luggage.