Job Description
Welcome to Apex Hospitality Solutions, a leader in providing premium service experiences across New York City. We are currently seeking a dynamic, friendly, and organized individual to join our team as a Part-Time Front Desk Agent.
We value talent and attitude over experience. If you have a passion for customer service and a knack for making people feel welcome, this is the perfect opportunity for you to launch your career in the hospitality industry. Join us in shaping memorable moments for our guests every day.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere at the front desk.
- Operations Management: Handle check-ins and check-outs efficiently using our property management system, ensuring accuracy in all records.
- Communication: Answer and route incoming phone calls, respond to emails, and address guest inquiries regarding services, amenities, and local attractions.
- Administrative Support: Process payments, manage room keys, and maintain the organized appearance of the front desk area.
- Concierge Services: Provide recommendations for dining and entertainment and assist with transportation arrangements.
- Problem Solving: Address guest concerns promptly and escalate complex issues to management when necessary.
Qualifications
- Experience: No prior experience required; we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Computer Skills: Basic computer proficiency and typing skills are required.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Reliability: Punctual, organized, and able to work well in a fast-paced team environment.
- Education: High school diploma or equivalent (GED) preferred.