Job Description
Join The Richmond Grand Hotel and become a key part of our award-winning hospitality team. We are currently seeking a dynamic Part-Time Front Desk Agent to join our luxury establishment. This is an exceptional opportunity for individuals looking to start a career in the hospitality industry with no prior experience required.
We believe that great service starts with great people. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to. We provide comprehensive training to help you master the art of hospitality, making this the perfect role for beginners or those seeking a flexible schedule.
What You’ll Do:
- Provide a warm welcome to guests upon arrival and a fond farewell upon departure.
- Manage check-in and check-out procedures efficiently using our state-of-the-art property management system.
- Handle incoming phone calls, emails, and in-person inquiries with professionalism and poise.
- Process payments accurately and resolve any guest issues or requests promptly.
- Maintain the cleanliness and organization of the front desk area and lobby.
Why Apply?
- Competitive Pay: $15.00 - $18.00 per hour.
- Flexibility: Choose shifts that fit your lifestyle.
- Career Growth: Clear pathways to management and specialty roles.
- Perks: Employee discounts on dining and stays.
Responsibilities
- Execute check-in and check-out processes for guests with a focus on speed and accuracy.
- Manage correspondence, including answering phones, taking messages, and responding to emails.
- Assist with luggage handling and valet services when necessary.
- Maintain the lobby area to ensure it is tidy and welcoming at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Handle cash transactions and credit card payments securely.
Qualifications
- High school diploma or GED equivalent is preferred but not mandatory.
- Strong interpersonal communication skills and a friendly demeanor.
- Ability to multitask effectively in a fast-paced environment.
- Basic computer literacy and ability to learn new software quickly.
- Must be detail-oriented and organized.
- A valid driver's license is a plus.
- Willingness to work weekends, holidays, and rotating shifts.