Job Description
Join our award-winning hospitality team at the prestigious Grand Plaza Hotel in downtown Oakland! We're seeking a charismatic Part-Time Front Desk Agent to deliver exceptional guest experiences while supporting our 24/7 operations. This role offers flexible scheduling, competitive compensation, and growth opportunities in one of California's most vibrant cities.
As the first point of contact for our international and domestic guests, you'll embody our commitment to luxury service while handling check-ins, managing reservations, and resolving inquiries with professionalism. Our team-centric environment provides comprehensive training and a supportive culture where your contributions are celebrated.
Responsibilities
- Manage seamless guest check-in/check-out processes using OPERA property management system
- Handle high-volume phone inquiries and coordinate with housekeeping/bell staff
- Process payments, resolve billing discrepancies, and maintain accurate guest records
- Upsell premium room categories and hotel amenities to maximize revenue
- Respond to guest complaints with empathy and implement effective solutions
- Collaborate with concierge team to provide local recommendations
- Maintain security protocols for guest safety and confidential information
Qualifications
- Minimum 1 year front desk experience in luxury hospitality
- Proficiency with hotel management software (PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Oakland attractions and transportation
- Fluency in English; Spanish proficiency highly valued