Job Description
Are you the welcoming face that makes every guest feel like family? The Grand Oklahoma Hotel Group is looking for a charismatic and organized Part-Time Front Desk Agent to join our dynamic team in Oklahoma City.
In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We pride ourselves on exceptional service and are seeking individuals who share our passion for hospitality. If you are looking for a flexible schedule with a supportive team environment, this is the opportunity for you.
Why Join Us?
- Flexible part-time hours to fit your lifestyle.
- Competitive pay and employee discounts.
- Opportunities for growth within a leading hospitality brand.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, assist with check-in and check-out processes, and provide accurate information about hotel amenities.
- Communication: answer incoming calls professionally, respond to guest inquiries via email or in-person, and resolve issues promptly to ensure guest satisfaction.
- Front Office Operations: manage the reception area, ensuring it is clean, organized, and welcoming at all times.
- Data Management: maintain accurate guest records in our Property Management System (PMS) and handle cash handling and credit card transactions securely.
- Collaboration: coordinate with housekeeping and maintenance teams to ensure guest rooms and common areas meet our high standards of cleanliness and functionality.
- Event Support: assist with front-of-house duties for hotel events and banquets when required.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not required.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Comfortable using computers and hotel management software.
- Reliability: Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Attention to Detail: Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- High School Diploma: Minimum of a high school diploma or GED equivalent.