Job Description
Are you a natural conversationalist with a passion for hospitality? Grand Plaza Hotel is seeking a dynamic Part-Time Front Desk Agent to join our vibrant team in the heart of Oklahoma City. We pride ourselves on delivering exceptional guest experiences, and we need a friendly, organized professional to help us maintain our high standards.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We offer flexible shift schedules to accommodate your lifestyle, making it the perfect opportunity for students or those seeking work-life balance.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Flexible shift work available
- Opportunity for growth within the hospitality industry
- Modern work environment
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Manage the check-in and check-out process efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest complaints or requests with patience, empathy, and a problem-solving mindset.
- Process payments accurately and maintain a tidy, organized reception area.
- Assist with concierge services and provide local recommendations to visitors.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are pristine.
Qualifications
- High school diploma or GED required; associate’s degree in hospitality is a plus.
- Previous experience in a front desk or customer service role is preferred but not mandatory.
- Strong computer proficiency, including Microsoft Office Suite and POS systems.
- Excellent verbal and written communication skills.
- Ability to multi-task in a fast-paced environment while maintaining a positive demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Valid driver’s license is a plus.