Job Description
Join the Elite Team at The Grandview Hotel & Spa
We are seeking a dynamic and welcoming Part-Time Front Desk Agent to join our prestigious hospitality team in the heart of Philadelphia. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for a luxurious stay. We offer a competitive hourly rate, flexible scheduling, and a comprehensive benefits package for our full-time staff.
Why Join Us?
- Competitive Pay: $14.00 - $18.00 per hour
- Flexible Scheduling to fit your lifestyle
- Employee Discount on dining and spa services
- Opportunities for career advancement within the hotel chain
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently manage the check-in and check-out process, including verifying reservations and processing payments.
- Communication: Answer multi-line phone systems with a polite and helpful demeanor, directing calls and taking accurate messages.
- Guest Services: Assist guests with inquiries, provide local recommendations, and resolve any issues or complaints promptly to ensure guest satisfaction.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and handle mail and faxes.
- Lobby Maintenance: Ensure the front desk and lobby areas are clean, organized, and presentable at all times.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not mandatory for the right candidate.
- Skills: Strong verbal communication skills and a professional, welcoming demeanor.
- Technology: Basic computer literacy and ability to learn hotel software quickly.
- Availability: Must be available to work weekends, evenings, and holidays.
- Appearance: Professional appearance and grooming standards.
- Education: High school diploma or GED required.