Job Description
Welcome to Grand Horizon Hospitality, where we redefine the art of hospitality. We are currently seeking a dedicated and personable Part-Time Front Desk Agent to join our vibrant team in the heart of Phoenix, Arizona.
In this role, you will be the face of our property, ensuring every guest feels welcomed and valued from the moment they arrive. We pride ourselves on delivering exceptional service that turns first-time visitors into lifelong guests. If you are a self-starter with a passion for people and a keen eye for detail, we want to hear from you.
Join a team that values your contribution, offers competitive pay, and provides a dynamic work environment.
Responsibilities
- Guest Relations: Provide a warm welcome to guests, assist with check-in and check-out procedures, and ensure a seamless arrival experience.
- Front Desk Operations: Manage incoming calls, respond to guest inquiries via email or in-person, and handle package deliveries and mail services.
- Lobby Management: Maintain a pristine and organized lobby area, ensuring all public spaces reflect our high standards of excellence.
- Reservations: Assist in managing room availability and making reservations using our property management system (PMS).
- Concierge Services: Offer local recommendations, directions, and information to enhance the guest stay.
- Security & Safety: Monitor surveillance cameras and enforce hotel policies to ensure the safety and security of guests and staff.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred but not mandatory for the right candidate.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technology: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Micros) is a plus.
- Appearance: A professional appearance and neat uniform are required.
- Availability: Must be available to work weekends, holidays, and varying shifts.
- Education: High school diploma or GED equivalent required.