Job Description
Welcome to Apex Hospitality Group, where we define excellence in the hospitality industry. We are currently seeking a dynamic and personable Part-Time Front Desk Agent to join our vibrant team in Phoenix, AZ.
As the first point of contact for our guests, you play a crucial role in setting the tone for their entire stay. We are looking for someone who is not only skilled in hotel operations but also possesses a genuine passion for creating memorable guest experiences. If you thrive in a fast-paced environment and enjoy connecting with people from all walks of life, we encourage you to apply.
Why Join Us?
- Flexible Scheduling: We understand the importance of work-life balance.
- Competitive Pay: Earn a great hourly wage starting at $16.00.
- Growth Opportunities: Clear paths for advancement within the hospitality sector.
Take the next step in your hospitality career by applying today.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a professional and welcoming atmosphere at all times.
- Check-In/Check-Out: Efficiently manage the check-in and check-out process, including verifying identity, collecting payments, and issuing room keys.
- Communication: Answer incoming calls, respond to emails, and handle guest inquiries regarding amenities, local attractions, and hotel services with clarity and courtesy.
- Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS) and handle front desk paperwork, including folios and deposits.
- Problem Solving: Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary to ensure guest satisfaction.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Education: High school diploma or equivalent is required.
- Skills: Strong computer literacy, specifically with Microsoft Office Suite and Property Management Software (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills with a friendly, approachable demeanor.
- Availability: Must be available to work flexible shifts, including weekends, evenings, and holidays.