Job Description
We are seeking a dynamic and professional Front Desk Agent to join our historic and prestigious team in downtown San Antonio. As a key member of our hospitality staff, you will be the first point of contact for our guests, setting the tone for a memorable stay. If you have a passion for guest relations and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
Experience the charm of San Antonio while working for a brand dedicated to excellence. We offer flexible scheduling, competitive pay, and a supportive team culture.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere at the front desk.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and room keys using our Property Management System (PMS).
- Communication: Answer incoming phone calls and emails promptly, responding to inquiries and resolving issues with a focus on guest satisfaction.
- Lobby Management: Maintain a clean and organized front desk area, ensuring the lobby is presentable at all times.
- Reservation Support: Assist with managing reservations, special requests, and room assignments to optimize occupancy.
- Problem Resolution: Handle guest complaints or special requests with patience and efficiency, escalating complex issues to management when necessary.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and restaurant staff to ensure seamless guest experiences.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required; training will be provided.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, friendly, and approachable demeanor with high energy.
- Technical Skills: Basic computer literacy and ability to learn new software quickly.
- Schedule: Availability to work weekends, holidays, and evenings as needed.
- Education: High school diploma or GED equivalent.