Job Description
Welcome to the forefront of hospitality excellence. We are seeking a dedicated and polished Part-Time Front Desk Agent to join our elite team in San Jose, CA. If you thrive in a dynamic environment and possess a passion for creating memorable guest experiences, we want to meet you.
As a member of our front office team, you will be the welcoming face of our establishment, ensuring every visitor feels valued from the moment they arrive. We offer a competitive hourly rate, flexible scheduling, and a supportive work culture that encourages growth.
Responsibilities
- Greet and welcome guests warmly, providing exceptional customer service and ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, handling reservations and billing inquiries with precision.
- Answer and direct incoming calls, manage email correspondence, and maintain the front desk logbook.
- Assist guests with local recommendations, directions, and any special requests to enhance their stay.
- Maintain a clean, organized, and welcoming lobby environment, including concierge areas and waiting lounges.
- Process payments and verify guest information using our property management system (PMS).
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus but not mandatory.
- Proven ability to communicate clearly and professionally in English, both verbally and in writing.
- Basic computer proficiency and experience with Property Management Systems (PMS) is preferred.
- Strong interpersonal skills with a focus on customer satisfaction and conflict resolution.
- Ability to work flexible hours, including weekends, evenings, and holidays as needed.
- Professional appearance and demeanor consistent with a luxury hospitality brand.