Job Description
Join our award-winning team at Coastal Hospitality Group as a Part-Time Front Desk Agent in vibrant Virginia Beach! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary staff meals, and opportunities for advancement in a beachfront paradise. Perfect for students, retirees, or anyone seeking a dynamic hospitality career.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and modify bookings per guest requests
- Handle billing inquiries and process payments accurately
- Resolve guest complaints with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols and emergency procedures
- Maintain lobby cleanliness and professional appearance
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Proficiency with reservation software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- Valid driver's license for occasional errands
- Must pass background check and drug screening