Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Houston, TX! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift work schedules. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of Texas. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today to become part of our hospitality family!
Responsibilities
- Manage guest check-in/check-out processes with speed and accuracy
- Handle reservations, room assignments, and payment transactions
- Resolve guest inquiries and complaints with professionalism
- Coordinate housekeeping, maintenance, and security services
- Maintain accurate shift logs and daily reports
- Execute upselling techniques for room upgrades and amenities
- Adhere to all safety and brand standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Proficiency with reservation systems (e.g., Opera, PMS)
- Basic math and cash handling abilities
- Must pass background check and drug screening