Job Description
Join our award-winning hospitality team at Mountain View Hotel & Resort as a Front Desk Agent Night Shift! We're seeking a charismatic professional to deliver exceptional guest experiences during our overnight operations. If you thrive in fast-paced environments and take pride in creating memorable stays, this role is your gateway to a rewarding career in luxury hospitality.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, requests, and resolve issues promptly
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Assist with emergency protocols during overnight hours
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability (including weekends/holidays)
- Basic first aid certification preferred
- Knowledge of Colorado Springs attractions and local area