Job Description
Join our award-winning team as a Part-Time Front Desk Agent and become the welcoming face of our premium hospitality experience. We're seeking dynamic individuals who thrive in fast-paced environments and excel at creating memorable guest interactions. This shift-based role offers flexible scheduling while delivering exceptional service in a luxury hotel setting. Enjoy competitive pay, professional development opportunities, and a vibrant workplace culture that values your contributions.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and urgency
- Maintain accurate records of guest communications and transactions
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Flexible availability including nights, weekends, and holidays
- Proficiency with reservation software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Basic knowledge of local area attractions