Job Description
Welcome to Grandview Hospitality Group, where we pride ourselves on delivering exceptional guest experiences. We are currently seeking a dedicated and personable Part-Time Front Desk Agent to join our dynamic team in Atlanta, Georgia. If you are looking for a role that offers flexible shift work and the opportunity to shine in a fast-paced environment, we want to meet you.
In this pivotal role, you will be the face of our property, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer a supportive work culture, competitive pay, and opportunities for professional growth within the hospitality industry.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible shift schedules to accommodate your lifestyle.
- Comprehensive training and ongoing professional development.
- A collaborative and inclusive team environment.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, escort them to their rooms, and ensure a smooth check-in and check-out process.
- Communication: Answer multi-line phone systems professionally, respond to emails promptly, and manage correspondence efficiently.
- Information Management: Provide accurate information regarding local attractions, hotel amenities, and directions to guests.
- Shift Management: Handle cash transactions, manage credit card payments, and balance the front desk drawer at the end of every shift.
- Problem Solving: Address guest inquiries, complaints, or special requests immediately, escalating issues to management when necessary.
- Security: Monitor building security systems and ensure that access protocols are followed for staff and guests.
- General Maintenance: Keep the front desk area and lobby clean, organized, and welcoming at all times.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technical Proficiency: Basic computer literacy and familiarity with Property Management Systems (PMS).
- Attention to Detail: Strong organizational skills with the ability to multitask effectively in a busy environment.
- Education: High school diploma or GED required.