Job Description
We are seeking a dedicated Part-Time Front Desk Agent to join our dynamic team in Columbus, OH. In this pivotal role, you will be the first point of contact for our valued guests, ensuring a welcoming and professional atmosphere. We pride ourselves on exceptional guest service and are looking for reliable individuals who thrive in a fast-paced environment.
As a Front Desk Agent, you will play a crucial role in creating memorable experiences. Whether it's a busy check-in rush or a quiet evening shift, your professionalism will shine through. This position offers the flexibility of shift work, making it ideal for students or those seeking a second income.
Why Join Us?
Competitive hourly pay with performance bonuses.
Flexible scheduling options to suit your lifestyle.
A supportive and inclusive team culture.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment information with precision.
- Answer incoming calls and emails promptly, addressing inquiries or routing them to the appropriate department.
- Manage the front desk reception area, ensuring it remains organized, clean, and welcoming at all times.
- Assist with mail sorting, package deliveries, and concierge services.
- Enforce property rules and security protocols to ensure the safety and comfort of all guests.
- Process payments accurately using the hotel management system.
- Handle guest complaints or special requests with a solution-oriented mindset.
Qualifications
- High school diploma or GED required; hospitality degree a plus.
- Previous experience in a front desk or hospitality role is preferred but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including nights, weekends, and holidays.
- Proficiency with basic computer software and phone systems.
- Professional appearance and a friendly demeanor.