Job Description
Welcome to The Grand Plaza Hotel, where we redefine hospitality in the heart of Wichita. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our dynamic team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
As a member of our front office team, you will be the face of our hotel, ensuring every guest feels valued and attended to from the moment they arrive. We offer a supportive work culture, competitive pay, and opportunities for growth within the hospitality industry.
Responsibilities
- Perform efficient check-ins and check-outs for guests, ensuring all required forms and payments are processed accurately.
- Answer incoming phone calls and emails in a professional and courteous manner, directing inquiries to the appropriate department.
- Greet guests warmly upon arrival, assisting with luggage and providing directions or recommendations for local dining and attractions.
- Maintain a clean and organized front desk area and lobby to ensure a welcoming atmosphere.
- Handle guest complaints or special requests with empathy and resolve issues promptly to ensure guest satisfaction.
- Manage the hotel's reservation system and update guest profiles as necessary.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required; previous hospitality experience is a plus.
- Strong computer literacy with experience in Property Management Systems (PMS) is highly preferred.
- Excellent verbal communication and interpersonal skills with a friendly, customer-service-oriented attitude.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attention to detail and ability to multitask in a busy front desk environment.
- Professional appearance and demeanor at all times.