Job Description
Join our award-winning Orlando hotel team as a Part-Time Guest Service Agent! We're seeking energetic hospitality professionals to create unforgettable experiences for our international guests. Enjoy flexible scheduling while working in a luxury resort environment with competitive pay and career growth opportunities. Perfect for students and career changers seeking dynamic part-time work in Florida's thriving tourism industry.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using PMS systems
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate housekeeping and maintenance requests for seamless operations
- Process payments and manage cash handling procedures accurately
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain organized front desk environment with meticulous attention to detail
- Collaborate with cross-functional teams during peak occupancy periods
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in Opera, Cloudbeds, or similar hotel management software
- Exceptional communication skills in English; multilingual abilities a plus
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Florida driver's license with clean driving record (if required for shuttle duties)