Job Description
Join the Grand Plaza Hotel in downtown San Jose and become part of our award-winning hospitality team! We're seeking enthusiastic Part-Time Guest Service Agents to deliver exceptional guest experiences in a luxury environment. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our global hotel chain. Perfect for students or professionals seeking a dynamic, people-focused position in California's vibrant tech hub.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Utilize hotel management software (Opera) for daily operations
- Execute upselling strategies for room upgrades and premium services
- Maintain detailed shift logs and incident documentation
Qualifications
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficient in hotel property management systems
- Ability to work flexible evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Valid California driver's license (if transporting guests)
- Ability to stand for extended periods and lift up to 25 lbs