Job Description
Join our award-winning downtown Cleveland hotel as a Part-Time Guest Services Associate! We're seeking energetic hospitality professionals to deliver exceptional experiences at our luxury property. Enjoy flexible scheduling, competitive pay, and a vibrant team environment while serving guests at the heart of the city's tourism district. Perfect for students or career changers seeking work-life balance in the hospitality industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report generation
- Market hotel amenities and local attractions to guests
- Maintain cleanliness and organization of the front desk area
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel property management systems (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- High school diploma or equivalent
- Valid driver's license for airport shuttle duties
- Positive attitude and problem-solving mindset